Frequently Asked Questions
RetinaMax is Ringslab’s performance standard focused on maximum visible brilliance. Instead of forcing you to pay for microscopic grades invisible to the naked eye, RetinaMax prioritizes what matters most when you look at your ring: exceptional cut, optimal light performance, and pure visual beauty.
Its comparable to top quality such as D Color, VVS Clarity and Excellent or ideal cut to IGI or GIA certificate.
We offer a 100% money-back return option for setting and diamond within the first 30 days of delivery, subject to standard return terms. Beyond the initial 30-day window, all diamonds will have the trade-in or buyback value of 80% forever on a successful verification.
Traditional jewelry stores often focus on selling everything. Ringslab focuses on creating a lifetime meaningful rings. We provide unmatched quality and superior craftmanship from diamond to settings. Our main focus is on making bigger rings, shine beautiful.
Yes. Every piece includes lifetime support and warranty coverage against manufacturing defects, backing your ring long after your purchase date.
Yes we are offering secure payment gateways for payment processing.
Each natural max diamond ring is studded with 100% conflict-free commitment diamond. Each one is created to honor our promise of exceptional sparkle. We only use clean, clear, and expertly crafted lab-grown diamonds to achieve brighter brilliance.
Since 2018, the Federal Trade Commission (FTC) recognizes that both lab-grown and mined diamonds are real. Our diamonds are physically identical to mined diamonds, with the added benefit of being environmentally friendly.
Every Ringslab purchase includes full specification verification for both your diamond and ring setting. We maintain absolute transparency so you know exactly what you are receiving through GIA-IGI Certification.
If the setting style isn't the perfect fit, we offer smooth exchange options to help you transition into the right design. We also provide full sizing assistance.
Delivery time is about 25 days from the date of order. You will receive real-time tracking updates from production through final dispatch
Yes. All shipment orders are dispatched via fully insured, signature-required delivery services with real-time tracking to safeguard your package until it reaches your hands.
Yes. All online payments are encrypted and processed through industry-certified payment platforms to ensure complete transaction security.
Ringslab provides full resizing support according to our resizing policy. If you ever need an adjustment, our team will guide you through the submission process.
Click top Right side of the header on Icon “login/register” then click on register put your personal details there and Verify your email Account.
Yes. We offer ongoing maintenance advice, inspection support, and cleaning assistance to keep your RetinaMax diamond sparkling like new.
If your ring experiences an impact or accidental wear, contact our support team. We will inspect the piece and provide transparent repair options to restore it.
Yes. Ringslab provides structured upgrade schedules so your ring can evolve alongside your milestones
Your relationship with Ringslab is just beginning. We are here whenever you need resizing, maintenance, upgrades, or expert advice across the lifespan of your ring.
If after placing your order you realize you’ve made a mistake or no longer want the order, then we can process a cancellation within 24 hours of the order being placed. Please reach out to us at support@ringslab.com and provided the order hasn’t shipped yet, we should be able to cancel your order and process a refund for you. Once your order has been shipped it is too late to cancel your order.
Please reach out to us at support@ringslab.com and ping the service type.