How do I set an account up?

Click top Right side of the header on Icon “login/register” then click on register put your personal details there and Verify your email Account.

Do Ringslab provide any offers?

Ringslab offer 3 types of codes:

BIG1000 : Making 1000 stories Go Bigger Every Month. Valid to first 1000 orders. Reset Every 1st of the Month.

PARTNER30 : Limited time codes. You can receive this special discount code exclusively through one of our trusted recommenders.

FRIDAY40 : First 40 customers to claim this code on friday gets 40% off on their ring.

What makes Ringslab different from a traditional jewelry store?

Traditional jewelry stores often focus on closing a single sale. Ringslab focuses on creating a lifetime relationship. We provide minimalist design choices, absolute transparency, and structured long-term support for cleaning, resizing, and value protection.

Is Ringslab secure?

Yes we are offering secure payment gateways for payment processing.

What's a Lifetime value or Grow Together program?

We offer 5% increment every year starting 6th year up-until 500%. We call it "Grow Together" Program. We believe the investment made today on an engagement ring should grow forever.

What's an Extended Return Assurance ?

We offer return even after 30 days up until 5 years from the date of purchase. We ASSURED 70% of your original purchase value back to you.   

Why should I choose Ringslab?

At Ringslab, we believe an engagement ring is a symbol of a lifetime promise. Our goal is to provide maximum visual beauty, trusted quality, and long-term support. We focus on simplicity, craftsmanship, and customer-first policies so you can purchase with total confidence.

What diamonds do we use for our rings ?

Each ring is studded with 100% conflict-free commitment diamond. Each one is created to honor our promise of exceptional sparkle. We only use clean, clear, and expertly crafted lab-grown diamonds to achieve brighter brilliance.

Since 2018, the Federal Trade Commission (FTC) recognizes that both lab-grown and mined diamonds are real. Our diamonds are physically identical to mined diamonds, with the added benefit of being environmentally friendly. 

What is RetinaMax Diamond?

RetinaMax is Ringslab’s performance standard focused on maximum visible brilliance. Instead of forcing you to pay for microscopic grades invisible to the naked eye, RetinaMax prioritizes what matters most when you look at your ring: exceptional cut, optimal light performance, and pure visual beauty.

Its comparable to top quality such as D Color, VVS Clarity and Excellent or ideal cut to IGI or GIA certificate.

How many ring designs do you offer?

We offer a deliberately curated selection of timeless minimalist silhouettes —such as classic solitaires, pave styles—rather than thousands of overwhelming options. Every design is customizable in 5 diamond shapes and is built to meet strict standards for structural integrity, comfort, and timeless aesthetic appeal.

How do I know I am getting the quality I paid for?

Every Ringslab purchase includes full specification verification for both your diamond and ring setting. We maintain absolute transparency so you know exactly what you are receiving.

Am I paying too much for a diamond?

No. At Ringslab, you avoid paying massive markups for microscopic clarity grades or color nuances that require lab equipment to detect. You invest purely in maximum visual brilliance, superior setting craftsmanship, and lifetime service.

What is your return policy?

We offer a 100% money-back return option within the first 30 days of delivery, subject to standard return terms. Beyond the initial 30-day window, eligible rings qualify for our structured Lifetime Value Protection buy-back schedule.

What if my partner wants a different design or sizing?

If the setting style isn't the perfect fit, we offer smooth exchange options to help you transition into the right design. We also provide full sizing assistance.

How long does delivery take?

Delivery time is about 25 days from the date of order. You will receive real-time tracking updates from production through final dispatch

Is shipping secure?

Yes. All shipment orders are dispatched via fully insured, signature-required delivery services with real-time tracking to safeguard your package until it reaches your hands.

Is my payment information safe?

Yes. All online payments are encrypted and processed through industry-certified payment platforms to ensure complete transaction security.

What if I need my ring resized?

Ringslab provides full resizing support according to our resizing policy. If you ever need an adjustment, our team will guide you through the submission process.

Do you offer a warranty?

Yes. Every piece includes lifetime support and warranty coverage against manufacturing defects, backing your ring long after your purchase date.

Do you provide cleaning and maintenance support?

Yes. We offer ongoing maintenance advice, inspection support, and cleaning assistance to keep your RetinaMax diamond sparkling like new.

What if my ring gets damaged?

If your ring experiences an impact or accidental wear, contact our support team. We will inspect the piece and provide transparent repair options to restore it.

Can I upgrade my diamond in the future?

Yes. Ringslab provides structured upgrade schedules so your ring can evolve alongside your milestones

What happens after I receive my ring?

Your relationship with Ringslab is just beginning. We are here whenever you need resizing, maintenance, upgrades, or expert advice across the lifespan of your ring.

How to request the cancellation of the order ?

If after placing your order you realize you’ve made a mistake or no longer want the order, then we can process a cancellation within 24 hours of the order being placed. Please reach out to us at support@ringslab.com and provided the order hasn’t shipped yet, we should be able to cancel your order and process a refund for you. Once your order has been shipped it is too late to cancel your order.

How to request any service ?

Please reach out to us at support@ringslab.com and ping the service type.