Exchange And Return

At Ringslab, your satisfaction matters. If for any reason you are not completely satisfied with your purchase, you may return or exchange it within 30 days of delivery for free.

Most returns and exchanges can be initiated by contacting our support team at support@ringslab.com.

Please note: The 30-day return window begins from the delivery date. The items below in non-eligible items lists are discarded from our returns program.

Non Eiligible Items

  • Rings that have been resized, modified, or altered after delivery.
  • Items that have previously been exchanged.
  • Items with broken, cracked, or missing stones.
  • Items altered by a third-party.
  • Loose diamonds that have been set in a third-party design.
  • Brought from third party other than Ringslab.

Refunds

  • Inspection: Items and all included materials (documentation, promo items) are inspected upon arrival.
  • 30-Day Returns: 100% Money Back Guarantee if returned within 30 days, the items must be in unworn, unaltered, undamaged and verifiable condition with the certificate.
  • Refund Amount: Based on the final condition and valuation of the inspected product.

Please allow approximately 5 business days after inspection for the refund to be processed back to your original payment method. Credit card refunds may take an additional 4–7 business days to appear on your statement depending on your financial institution.

 

Exchanges (within 30 days of delivery)

We offer 1 exchange request for every purchase. Simply ping "Exchange" to support@ringslab.com. We will arrange exchange for you. Store credits will be issued after successful inspection. Please send everything back as it was delivered in an unworn condition. A charge will be applied for any altered, missing or used items. The credit will be provided for the full original purchase value that can be applied toward any future Ringslab purchase. Store credits are valid for only one transaction.

Important Notes

  • To safeguard your valuable asset, every returned ring is inspected by our certified professionals and is unboxed under secure video recording.

  • A non-refundable inspection fee of $59 may apply for every inspection requested outside the initial 30 days window.

  • International orders are refunded in USD based on the exchange rate at time of purchase.
  • Ringslab is not responsible for exchange rate fluctuations or banking fees charged by your financial institution.
  • All returns, exchange and service requests require a valid Authorization number. So please reach out to support@ringslab.com if you are planning on any return, exchange, service or upgrade.